FAQ - MS7 Trading Ltd

Frequently Asked Questions (FAQ) – MS7 Trading Ltd

1. Who are we?
MS7 Trading Ltd is a UK-based retailer offering high-quality products at competitive prices. We cater to both individual customers and businesses looking for bulk purchases.

2. Where are you based?
We are based in the UK and operate online, shipping nationwide. Our registered business address is in Bolton, UK

3. Do you have a physical store?
No, we operate exclusively online to keep costs low and pass the savings on to our customers.

4. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and bank transfers.

5. Do you offer wholesale or bulk purchasing?
Yes, we provide competitive pricing for bulk orders. If you’re interested, please contact us for pricing and availability.

6. How long does delivery take?

• Standard UK delivery: 3-5 working days

• Express UK delivery: 1-2 working days

• International delivery: Varies by country (contact us for details)

7. Do you offer free shipping?
Yes, we offer free UK shipping on orders over £50.

8. Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via email.

9. What is your returns policy?
We offer a 14-day return policy for unused and unopened products. If you need to return an item, please email us at [Your Email] for instructions.

10. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or refund promptly.

11. Do you ship internationally?
Yes, we offer international shipping. Rates vary by destination—please check at checkout or contact us for a quote.

12. How can I contact you?
For general inquiries or order issues, you can reach us at:
📧 Email: sami@ms7tradingltd.co.uk

We aim to respond to all inquiries within 24 hours (Monday-Friday).